Network VOIP Communications Consultant at Request Technology ...

Must have a Bachelor's degree and be open to 100% travel (M-F).

Looking for a Network Communications candidate that does architecture of Cisco VOIP/Voice solutions?- not just administrations. Need 2+ year designing and implementing Voice/VOIP solutions. Need VOIP, IVR, CTI and either Cisco, VOIP, Avaya or Genesys. Need all areas of design and implementation, not just helpdesk/support people. Experts at Front End design and deployment or Back End/routing Voice/VOIP experience. Must have excellent soft skills and job stability.

• Develop network detailed designs in the following areas: Voice (VoIP, unified communications) and Contact Center (IVR Self Service, Multi-media Routing, CTI and Application Integration)
• Perform assessments of existing client contact center infrastructure and document "as-is" environments, as required
• Implement contact center infrastructure (Hands-on engineering, configuration, testing, operations support)
• Work with clients to develop high-level technology strategies with supporting roadmap and business case support
• Plan, organize, and manage contact center design and or implementation projects
• Organize project work into client presentations outlining findings and recommendations.
• Project management activities including work planning, status reporting, client relationship management, and project financial management.
• Establish and maintain good working relationships with clients.
• Participate in internal and client-facing meetings, prepare reports and presentations
• Develop internal white papers and knowledge capital on contact center technology topics
• 100% Travel

Basic Qualifications:

• Minimum two years experience designing and deploying voice and contact center capabilities
• Minimum two years experience with one of the following: Voice Over IP (VOIP), Call Routing, Computer Telephony Integration (CTI), Voice Portal and Interactive Voice Response (IVR) and Contact Center Performance Reporting
• Hands-on experience with one or more of the following vendor products: Cisco IPCC/CVP, Avaya Contact Center, Genesys CIM/GVP
• Bachelors Degree.

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Source: http://www.jobspointer.com/networks-systems/network-voip-communications-consultant-at-request-technology-robyn-grooss-usa-ga-atlanta-2/

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